Refund Policy
Last updated September 4, 2026
This page explains how refunds work for credit packs and subscription plans purchased on GYSM.IO, and expands on the payment terms in our Terms of Service.
Failed builds are refunded automatically
If a generation fails on our end — a build, image, video, voice, or other credit-based action errors out or fails to start — the credits it would have cost are refunded to your balance automatically, immediately, with no request needed. This already happens today for every credit-consuming action in the builder; you'll see the failure message and your balance unaffected. This is the main way "refunds" work day-to-day on GYSM.IO.
Credit packs (one-time purchases)
Credit packs are a one-time Stripe payment, not a subscription. Once purchased, credit packs are non-refundable except where required by law or covered by an automatic failed-generation refund above — this includes cases where you simply change your mind or don't end up using the credits. If a technical error on our end left you charged without receiving the credits, email support@gysm.io with your account email and the approximate purchase time and we'll fix it.
Subscription plans
Builder, Pro, and Studio are monthly subscriptions billed automatically by Stripe. You can cancel anytime from your account's billing page (which opens Stripe's own billing portal) — cancelling stops future renewals, but we don't provide prorated refunds for the remainder of a billing period you've already paid for. If a subscription charge failed to renew your credits or plan benefits due to an error on our end, contact support and we'll make it right.
Chargebacks
If something's wrong with a charge, please email us before filing a chargeback with your card issuer or bank — we can usually resolve billing issues faster directly, and a chargeback can result in your account being suspended while it's investigated.
Your local consumer rights
Nothing on this page limits any refund, withdrawal, or cancellation right you have under mandatory consumer-protection law in your country or region (for example, statutory cooling-off periods for digital services in the EU/UK) that can't be waived by this policy. This isn't legal advice — if you believe a mandatory right applies to your purchase, contact support@gysm.io and we'll work it out.
How to request something not covered above
Email support@gysm.io with your account email, what was purchased, and roughly when — we review case-by-case and reply within one business day.
Changes
If this policy changes, we'll update the date at the top of this page.