Support
We usually reply within one business day.
Need help with GYSM.IO? Email us at support@gysm.io and we'll get back to you, or use the chat button in the corner of the screen for a faster reply.
Common topics
- Builder issues — a build failing, stuck, or not matching your prompt
- Account and sign-in — trouble logging in or accessing your builds
- Billing and credits — questions about a charge, your plan, or credit balance
- Publishing to BuildGuild — help publishing, editing, or removing a public build
- Exporting or deploying — getting your code out of GYSM or live on the web
Delete your account and data
You can delete your GYSM.IO account yourself, anytime, directly in the app:
- Sign in at gysm.io and open the builder or dashboard
- Click your profile icon in the top right
- Select Manage account, then the Security tab
- Click Delete account and confirm
This permanently deletes your account, login credentials, and saved builds within a few minutes. Billing records that Stripe keeps for legal and tax purposes are retained by Stripe under their own policy even after your GYSM account is deleted. Anything you published to BuildGuild is removed at the same time. If you'd rather we do it for you, email support@gysm.io from your account email and we'll delete it within a few business days.
Before you write in
Include your account email and, if it's about a specific build, the project name or a link to it — it helps us find and fix things faster.